PAYMENT METHODS

We accept the following payment methods via our secure payment gateway. All of our credit card services are provided by ANZ which is encrypted so your credit card information remains safe.

  

CREDIT CARDS

We accept the following credit cards through our encrypted payment gateway: 

 

DIRECT DEPOSIT

For direct deposit orders, our banking details are within the PDF invoice that is attached to the email that is sent to you immediately upon completing checkout. This email is sent to your supplied email address. If you do not receive an email, please check your junk / spam folder or contact us to arrange the invoice to be resent. 

 

Upon completion of your bank transfer please email contactus@cordies.com.au . let us know you have transferred payment into our nominated bank account.  Your order is not dispatched until your payment clears within our bank account. In order to quickly identify your payment please use your  surname and invoice number to identify your payment. 

 

Please allow up two working days for payment to clear into our account. You will be notified by email once your payment has cleared and your order has been shipped.

PHONE PAYMENTS

You are also welcome to phone us to complete payment over the phone. Our contact details including opening hours can be found on our webpage.

 

Note: Staff do not have visibility of the notes placed on your order when it is pending payment. Your order is not printed, picked or packed until payment has been made. Do not leave notes asking us to call you to arrange payment as this will not be seen which may lead to frustration. Payment must be completed PRIOR to picking up your order. This is up to the customer to arrange by either calling us direct or by completing payment via the methods available here. Your pending payment invoice can be found within your account. All online payment options are available within My Account.

 

 

RETURNS

Cordie’s Cake Supplies will accept returns if the goods purchased are faulty or if you find that the product isn't suitable for what you intended it for. However, as per Australian Consumer Law, we are not obligated to refund your purchase should you change your mind, therefore for food based products, cake pans & decorating tools we will not accept change of mind refund requests.  

 

All returns must be returned in the condition that they were received ie; all packaging & unused.  However, this does not apply to food products as these cannot be returned once purchase unless there is a fault with the product.  This is to ensure the health & safety of all our customers.  

 

ONLINE RETURNS

The return postage is the responsibility of the customer and the postage costs are not reimbursed, only the product itself. If you would like to return your item/s  please email contactus@cordies.com.au or call the store- with the reason for return and wait for further instructions on how to return your item to us.  A store credit or refund will be issued, this will be determined during the returns process by Cordie’s .

 

IN-STORE RETURNS

We cannot accept change of mind returns on the following products;


This is due to health regulations unless your product has a manufacturers default.   If your item is faulty we will happily replace, refund or offer a store credit to the same value.


All prices quoted on our website are in AUD