Shipping and Delivery
Shipping Orders Australia Wide!
We use a combination of delivery contractors to ensure you receive your order as quickly as possible as we understand how important it is for you.
WHO DELIVERS THE PARCELS?
We use Australia Post, Couriers Please, TNT and Fastway Couriers for all of our deliveries and we choose the most efficient contractor for your location and delivery.
Please note all couriered deliveries are for physical addresses only and cannot be delivered to PO Boxes.
CUT OFF TIMES FOR SAME DAY DISPATCH
Cut off time for guaranteed same day dispatch for all local orders is 3:00pm Monday to Friday. For any orders received after 3:00pm on weekdays and anytime over the weekend, your order will be dispatched on the next business day, however this does not apply to orders with edible images.
IS EXPRESS POST AVAILABLE?
We understand sometimes you need your items super fast. If this is the case then we recommend you select the Express Post option during checkout as this will guarantee that your order will be shipped the same day if ordered before midday (12pm) Monday to Friday and also provided you are within the Australia Post next business day delivery network you will get your order on the next business day. If you are outside of the metropolitan regions as per the Australia Post next day delivery network, your order may take two business days.
We have a number of options for shipping and the rates vary depending on the weight, and location of the customer. Local Businesses/Trade Customers receive free local delivery for post codes : 4179, 4159, 4160, 4157, 4156, 4154, 4155, 4161, 4163, 4164, 4165. Standard shipping applies for all other areas.
Brisbane Metro Customers
Brisbane metro discounted delivery rates are:
A4 size or 500g: $6.75
Up to 2kg: $8.95
Up to 5kg: $8.95
Up to 10kg: $8.95
Up to 25kg: $8.95
This option is Not Available for PO Boxes please select the Australia wide flat rate shipping for PO Boxes & Parcel Lockers.
Brisbane Metro orders under $20 will be charged the Australia Wide shipping rate.
Our Australia wide rates are:
A4 size or 500g: $6.75
Up to 2kg: $10.95
Up to 5kg: $14.95
Up to 10kg: $19.95
Up to 25kg: $26.95
SHIPPING FOR EDIBLE IMAGES
A4 Sheets (Including Cupcake Circles on A4 sheets - Express Post $8.95*
If you order edible images with other items then your image/s will be packed with the rest of your order and you will pay the flat rate shipping fee.
**Due to the unreliability of Australia Post Letter Service, we only ship A4 sheets and below via Express Post. This is a faster and more reliable service.
You can click and collect anytime during business hours. When you go to the shopping cart simply select Free Pick Up In Store
Express Post orders must be submitted by 12pm on weekdays to be shipped the same day
Express Post up to cubed 3Kg: $16.95
Express Post cubed 3.1 - 5Kg: $25.00
Express Post Boxed (greater than cubed 5kg): POA Please contact us for a quotation
Express post is automatically calculated during checkout, if your order is over the cubed 5kg limit, Express Post will not be given as a postage option during checkout.
If you still require express post on your order, please email us and we can packaged up the order and provide you with an express post quote.
The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.
DELIVERY LEAD TIMES FOR ORDERS
Whilst we can ensure that we will ship your order on time, we cannot guarantee delivery days, dates or times, however we can give you an estimate guideline of when you can expect your order to be delivered.
Brisbane Metropolitan – 1 - 3 business days
Sunshine & Gold Coast and Toowoomba – 1- 3 business days
Queensland Regional (including Far North QLD) – 1 - 4 business days
Sydney & Melbourne Metropolitan – 1 - 4 business days
Outside Metropolitan Area & Regional NSW, Victoria & Tasmania – 3 - 7 business days
South & Western Australia and Northern Territory – 5 - 10 business days
Please Note: These delivery lead times are purely guides and once the order is in the hands of Australia Post or the Courier we cannot guarantee delivery days & times.
WHAT IF I’M NOT HOME TO TAKE DELIVERY?
Whilst we cannot guarantee a day or time the courier or Australia Post will deliver your parcel, you can provide an “ATL” (Authority to Leave) the goods in a safe & nominated location on your premises if you think you will not be home at the time of delivery. Whilst many of customers utilise this option, we do not recommend the ATL if you’re going to be out for a lengthy period of time or if your parcel can be damage from the weather or seen from the street. Once you provide an ATL you take full responsibility for those goods and a claim for lost, damaged or stolen goods will not be accepted.
You can also choose to have your order delivered to your workplace or an alternate address where someone is available to take delivery if your parcel. One of the reasons we choose Couriers Please & TNT for the bulk of our deliveries is they will not drop ship unless authority to do so has been provided. If you are not home when the contractor attempts to deliver your parcel, then a calling card will be left either in your letterbox, under your front door mat or tucked into your front door. On this calling card, details of how to request a free re-delivery by Couriers Please is provided on the card.
If your order has been sent by Australia Post, a calling card will be left in your letterbox, under your front door mat or tucked into your front door for you to collect your parcel from your nearest Australia Post outlet.
If a calling card has been left on your premises this will be noted on the tracking information for both Couriers Please & Australia Post. If you cannot locate your calling card, please contact us for further information on how to contact the correct contractor.